How can we help?
Contact, safety concerns, and help with your visit.
Updated
Contact the operator.
Fiston handles StrangerHop support, privacy requests, and appeals. Requests are reviewed manually. Support is not monitored continuously.
hello@strangerhop.comA problem in a conversation
Use Report or block while the conversation is still open. Report and leave saves selected delivered messages and nearby context for review. Block and leave prevents the same pair from matching for 30 days without creating a report. You can always leave a conversation.
If you have already left, we cannot reopen your chat history. You can still contact us about a safety concern. Do not send identity documents, selfies, sign-in codes, passwords, cookies, or someone else’s private details by email. If someone is in immediate danger, contact local emergency services.
Entry, matching, or delivery is stuck
Tell us what happened, the approximate time and time zone, your browser and device, and the error wording or request identifier shown on the page. Say whether you were using a guest visit or an account. A screenshot is optional; hide messages and personal details.
A full beta or an exhausted verification or moderation allowance means you may need to return later. Retrying a message does not guarantee it was delivered; use its displayed delivery status. We never ask you to pay a stranger or share a sign-in code to resolve a problem.
Privacy or a moderation decision
Read data and deletion requests to ask about your information, or appeal a restriction if you think a decision is wrong. Our privacy notice explains what StrangerHop and its providers process.